12th Global Digital Transformation and Customer Experience Summit

Welcome to the 12th Global Digital Transformation & Customer Experience Summit taking place in Berlin, Germany from 16th to 17th October 2025. This year's CX Summit is designed to direct businesses through the next phase of trade digital change, which helps leaders embrace innovation, take advantage of new techniques and provide extraordinary consumer experience. The attendees will know how digital strategies can open fresh revenue currents, strengthening customers' satisfaction and loyalty.

Organized By

Conferenzia World - A major corporate event organizer - transforming discussions, networking opportunities and actionable insights bring effective voices from industries to create an insight.

Event Highlights

• Two days of stimulating discussions and practical strategies.
  
• Interactive workshops with customer experience strategists and digital product experts.
  
• Digital change and networking with global leaders in CX
  
• Study of real-world cases from top brands.
  
• Opportunities to detect state -of -the -art technologies shaping the future of CX.
  

Event Themes

• AI & Automation in Customer Experience.
  
• Personalization at Scale.
  
• Omnichannel Customer Engagement.
  
• Future of CX in the Digital Age.
  
• Leveraging Data & Analytics for Success.
  
• Cybersecurity & Trust in Digital Transformation.
  

Featured Speakers

• Nina Chandé – Global Procurement Lead.
  
• Daniel Černý – Omnichannel Engagement Manager.
  
• Jörg Malang, a former SVP of Omnichannel and Customer Experience.
  

What Attendees Will Gain

• Proven strategies to improve CX ROI.
  
• Insight on the AI-managed change and the trend of customer engagement.
  
• Global experts and colleagues access to networking sessions.
  
• Useful resources to encourage brand loyalty and client retention.
  
  Don't pass up the chance to attend this CX event in Berlin, where customer excellence and digital transformations collide.
  
  Click here to secure your spot today and help shape the future of business and consumer experience.