ASEAN CX and Loyalty Summit

Participate in the ASEAN CX and Loyalty Summit, held from 7th to 8th July 2026, in Indonesia. The event is a patron’s destiny specialist in (CX), worker experience (EX), and loyalty strategies, highlighting how companies can enhance customer interactions, build more powerful symbol loyalty, and press for business growth. Through keynote classes, business panels, case studies, and networking possibilities, the summit explores emerging traits combined with AI-pushed consumer engagement, multichannel stories, predictive analytics, and virtual transformation to embellish customer relationships and long-term growth. It presents sensible and insightful techniques to attendees

Organized By

Verve Management is a Dubai-based enterprise events organizer and B2B solutions enterprise targeted on conferences, summits, and corporate networking events across the Middle East, Asia, and Africa. It positions itself as a commercial enterprise facilitation platform connecting decision-makers, companions, and thoughts thru curated, topic-specific gatherings.

Event Highlights

• Innovative Strategies: Learn current CX, EX, and loyalty processes from international leaders.
• Expert-Led Sessions: Gain insights from keynotes, panels, and actual international case studies.
• Maximize Value: Discover ways to improve consumer interactions and build long-term loyalty.

Event Topics

• Economy: Building acceptance and innovation to grow Indonesia’s enjoy economic system.
• Agentic AI: Moving from assistive AI gear to autonomous structures.
• Omnichannel: Connecting customers throughout all retail touchpoints.
• Gen AI: Using generative AI to enhance best control.
• CX: Delivering amazing customer experiences.
• Loyalty: Shifting loyalty programs from rewards to emotional connections.

Who Will You Meet

• CEOs / CIOs – Leaders driving customer and loyalty transformation.
• Chief Marketing Officers – Executives centered on advertising, marketing, and consumer engagement strategies.
• Heads of CX and UX – Experts enhancing the client and person experience.
• Digital Transformation Leaders – Professionals leading digital innovation.
• Customer and Brand Loyalty Leaders – Specialists coping with loyalty applications and retention.
• CXOs, VPs, Directors – Senior choice-makers shaping business approach.
• Customer Insights and Analytics Experts – Professionals analyzing purchaser statistics and conducting.
• Rewards and Loyalty Specialists – Experts coping with praise and loyalty projects.

Why Should You Attend

• Spot Trends: Explore AI, omnichannel, predictive analytics, and human-centered CX.
• Practical Insights: Learn strategies to improve engagement and digital adoption.
• Networking: Connect with industry leaders and decision-makers.
• Innovation Sessions: Join panels, fireside chats, and real-world case studies.
• Benchmark Strategies: Compare CX and loyalty practices with top organizations.

Conference Agenda

• Keynote Sessions: Future of customer experience and loyalty.
• CX Strategy Talks: Insights on digital transformation and engagement.
• AI & Personalization: Use of AI and data in CX.
• Panel Discussions: Industry leaders sharing real-world experiences.
• Case Studies: Practical CX and loyalty success stories.
• Networking Sessions: Connect with CX leaders and decision-makers.

Speakers

• Tasya Nur Intan Dewi - Customer experience group head
• Daniel Fanny Judika Pisces - Tech Lead
• Danu Prasetyo - Head of Loyalty and CRM
• Gangsar Wicaksono - AVP
• Rickent Putra Haki - Vice president of technology

The ASEAN CX and Loyalty Summit 2026 explores AI, customer experience, and loyalty strategies while connecting industry leaders to share insights and drive business growth.