Conversational AI and Customer Experience Summit 2026

Have a great chance to attend the Conversational AI and Customer Experience Summit 2026 from 28th–29th October 2026 at the H4 Hotel München Messe, Munich, Germany. This two-day international summit brings together AI innovators, customer experience leaders, digital transformation experts, chatbot developers, enterprise decision-makers, and technology providers to explore how Conversational AI is changing customer interactions. AI-powered virtual assistants, intelligent automation, personalized customer journeys, and omnichannel engagement are just a few of the technologies that attendees will learn about and develop useful business ties with worldwide industry leaders.

Organized By

Altrusia Global is an international B2B conference organizer specializing in blockchain and emerging technology events that connect industries with innovative solutions, global experts, and business opportunities.

Event Highlights

• 30+ Expert Speakers sharing real-world Conversational AI success stories.
• 300+ Industry Delegates from customer experience, AI, and digital transformation.
• 2 Days of Learning & Networking with interactive discussions and business meetings.
• Startup Booster Platform connecting startups with investors, mentors, and enterprise buyers.

Why Attend the Summit?

• Learn Latest AI Trends – Discover practical innovations transforming customer engagement across industries.
• Expand Global Network – Connect with technology leaders, innovators, investors, and enterprise professionals.
• Gain Actionable Strategies – Explore proven AI solutions to enhance customer experience and business growth.

Key Discussion Topics

• Emerging Trends in Conversational AI
• Regulatory & Ethical AI Considerations
• Multichannel Customer Engagement Strategies
• Personalization Using Customer Data & AI
• Scaling Customer Support with AI
• Measuring ROI & Success Metrics
• Human-AI Collaboration
• Enterprise Conversational AI Implementation
• Cross-Industry AI Applications
• Future Innovations & Challenges in Customer Experience

Featured Speakers

• Raquel Serrano – Senior Manager, CS Global Process Excellence
• Michael McTear – Co-Founder & Managing Director
• Christoph Esslinger – Co-Founder
• Julien Roux – Lead Product Manager – AI

Don't miss the opportunity to be part of Europe's leading Conversational AI conference and discover the innovations driving the future of customer experience, intelligent automation, AI chatbots, and digital transformation.