Conversational AI and Customer Experience Summit Malaysia

Join the Conversational AI and Customer Experience Summit Malaysia, a 1-day flagship AI conference on March 18, 2026. This event focused on how conversational technologies are transforming business communication and customer engagement. It brings together global and regional industry leaders, AI innovators, CX strategists, and technology providers to explore real-world applications of conversational AI, chatbots, voice assistants, generative AI, and related tools that are shaping the future of digital customer experience. Through keynote sessions, panel discussions, live demos, and networking opportunities, the summit highlights emerging trends, practical use cases, and strategies for deploying AI-driven conversational systems that streamline support, boost sales, and enhance personalized customer journeys across industries. 

Organized By:

Altrusia is an international event company based in Mumbai that specializes in hosting B2B conferences and connecting technology with different industries. It aims to unite leaders and experts to discuss how new technology changes business and society. 

Highlights Of The Event:

• Key points of vision: Hear from experts in customer experience and AI from around the world who are redefining customer interactions.
  
• Startup Showcase: Learn about innovative chatbot enhancements and AI solutions.
  
• Networks Classes: Make connections with partners and industry pioneers.
  
• Panel talks: Learn insightful viewpoints on the future-shaping conversational AI trends.
  
• Live Demo: Experience the next-generation AI-driven chatbot in action.
  

Central discussions include:

• Emerging AI trends and advances in natural language treatment (NLP).
  
• Regulatory and ethical frameworks that control responsible AI adoption.
  
• Strategies to create seamless, multi-channel customer engagement.
  
• Data-driven personalization for stronger customer relationships.
  
• Measuring ROI and performance of AI-powered customer experience solutions.
  

Why Join Us?

• Startup Booster Platform: Meet venture capitalists, mentors, and clients eager to explore innovative ideas.
  
• Intelligent Event App: Simplify your networking experience with smart connections.
  
• Learning Opportunities: Gain practical insights from the main worldwide specialists in AI and consumer experience
  
  
  Join the Conversational AI and Customer Experience Summit Malaysia 2026—in which innovation, intelligence, and purchasers converge to redefine the future of digital engagement!